About Raymour & Flanigan
Raymour & Flanigan is one of the largest furniture retailers in the United States, specializing in quality furniture for every room in the home. Founded in 1947, the company has grown from a single store in Syracuse, New York to over 100 locations across 12 states in the Northeast and Mid-Atlantic regions.
The company offers a wide selection of furniture styles, from traditional to contemporary, including living room sets, bedroom furniture, dining room collections, mattresses, and home office furniture. Raymour & Flanigan is known for its commitment to quality, customer service, and competitive pricing.
Detailed Review
Product Quality & Selection
Furniture Quality & Durability
Raymour & Flanigan offers furniture across various price points, from budget-friendly options to higher-end collections. Their mid-range and premium furniture lines generally receive positive reviews for durability and construction quality. The company works with reputable manufacturers and offers a range of styles to suit different tastes.
Shopping Experience & Customer Service
The in-store experience at Raymour & Flanigan is generally positive, with knowledgeable sales associates and well-organized showrooms. However, customer service experiences can vary by location. The company's website is user-friendly and provides detailed product information, but some customers report challenges with delivery coordination and post-purchase support.
Pricing & Value
Raymour & Flanigan offers competitive pricing, especially during their frequent sales events. The company provides good value in the mid-range furniture category, though some customers note that their higher-end collections may be priced similarly to specialty furniture retailers. Financing options are available, making larger purchases more accessible.
Pros & Cons
Pros
- Wide selection of furniture styles and price points
- Frequent sales and promotional events
- Convenient financing options available
- Extensive physical presence in the Northeast
- Generally good quality in mid-range price points
Cons
- Delivery and customer service experiences can be inconsistent
- Limited geographic availability outside Northeast
- Some customers report long wait times for delivery
- Warranty claims process can be cumbersome
- Higher-end options may be pricey compared to specialists
Final Verdict
4.0/5
Reliable Choice for Mid-Range Furniture
Raymour & Flanigan is a solid choice for furniture shoppers, particularly those in the Northeastern United States. The company offers a good balance of quality, selection, and value in the mid-range furniture market. While there are some inconsistencies in delivery and customer service, their frequent sales, financing options, and extensive showroom network make them a convenient option for many homeowners. For those seeking premium or highly specialized furniture, additional research may be warranted.
Rating Summary
Key Features
Extensive Network
100+ locations across 12 states
Wide Selection
Furniture for every room in your home
Frequent Sales
Regular promotions and discounts
Flexible Financing
Multiple payment options available
User Reviews
"Love our new sectional sofa! Great quality for the price, and the salesperson was very helpful in helping us choose the right fabric."
"Good selection and fair prices, but delivery was delayed by a week without much communication from the company."
"Furniture has held up well over 3 years. The financing option made it possible to furnish our entire living room."