StubHub Review 2026
StubHub is the world's largest ticket marketplace, connecting fans with millions of tickets to sports, concerts, and theater events. Its FanProtect guarantee promises valid tickets delivered on time — but buyer and seller fees remain a sore spot. Is it still the best way to score seats? Let's take a closer look.
Backed by FanProtect guarantee
Quick Facts
Pros
- Massive selection of tickets, even for sold-out events
- FanProtect guarantee — valid tickets on time or your money back
- Interactive seat maps and transparent pricing before checkout
- Excellent mobile app for browsing and managing tickets
- Reliable way to score last-minute or hard-to-get seats
Cons
- Service fees on both buyers and sellers can be substantial
- Prices on in-demand events often far exceed face value
- Customer support can be slow during high-volume event periods
- Refunds are typically credit or replacement, not always cash
StubHub In-Depth Review (2026)
StubHub has been a household name in ticket resale since 2000, and it remains the go-to destination for fans hunting for seats to sold-out games, concerts, and shows. Now part of the Viagogo group, it operates one of the largest ticket marketplaces on the planet, spanning sports, music, theater, and a wide range of live events across the US, UK, Canada, and beyond.
The platform's biggest draw is selection and reliability. Because StubHub aggregates listings from millions of sellers, you'll often find tickets for events that are completely sold out elsewhere — frequently within minutes of a sell-out. Its FanProtect guarantee is the headline feature: StubHub promises that your tickets will be valid and delivered on time, or you'll be refunded or offered comparable replacements. That guarantee is the primary reason buyers trust a secondary marketplace over risky private sales.
Usability is another strength. The website and mobile app make it easy to browse interactive seat maps, compare price points, and see the full cost (including fees) before you commit. The app also handles mobile ticket delivery cleanly, which matters for venues that now rely on digital barcodes.
The elephant in the room is fees. StubHub charges service fees to both buyers and sellers, and on high-demand events the combination of markups and fees can push prices well above face value. Customer support, while improved, can still feel slow during peak periods. Still, for fans who value access and peace of mind over rock-bottom pricing, StubHub remains one of the most dependable ways to buy and sell event tickets online.
⭐ Rating Breakdown
Real Customer Reviews
Find Tickets"Scored great seats to a sold-out playoff game the night before. Tickets transferred instantly and the FanProtect guarantee gave me total confidence. Fees were steep but worth it for the access."
— Alex G.
"Easy to find concert tickets even after the official sale ended. The fee on top of the ticket price was more than I expected, but the seat map and instant delivery made it painless."
— Rachel M.
"Good selection but the fees really add up — paid nearly 40% over face value. It works and the guarantee is reassuring, but check the final price carefully before buying."
— Daniel T.
What StubHub Offers
Browse events →Sports
NFL, NBA, MLB, NHL, soccer
Concerts
Tours and festivals worldwide
Theater
Broadway & West End
Live Events
Comedy, sports, family shows
Frequently Asked Questions
Is it safe to buy tickets on StubHub?
Yes. StubHub's FanProtect guarantee means every ticket is verified to be valid and delivered in time for your event, or you'll be refunded or offered comparable replacement tickets. This buyer protection is what sets it apart from unregulated peer-to-peer sales.
Why are StubHub tickets more expensive than face value?
StubHub is a secondary marketplace, so sellers set their own prices based on demand. On top of that, StubHub adds service fees for buyers and sellers. For popular events, market pricing plus fees can push the final cost well above the original face value.
How do I sell tickets on StubHub?
List your tickets by setting a price, then StubHub handles the listing, payment processing, and delivery. You'll pay a seller fee, typically a percentage of the sale price, and you get paid after the event takes place once the buyer has been admitted.
How are tickets delivered?
Delivery depends on the seller and event. Most tickets are delivered electronically via mobile transfer or a barcode in the StubHub app, often instantly. Some may be shipped as physical tickets, and delivery timelines are always shown at checkout.
What happens if an event is cancelled?
If an event is cancelled, StubHub's policy generally entitles buyers to a refund or a credit (depending on the circumstances and your region). It's worth reviewing the specific event's policy and your local consumer protections before purchasing.
Our Final Verdict: Reliable Access, Watch the Fees
StubHub remains the most dependable way to buy and sell event tickets, with unmatched selection and a genuine buyer guarantee. Just be ready for fees and markups on in-demand events — the convenience and peace of mind usually make it worthwhile.